We are currently looking to hire several Technical Support Executives and Technical Support Managers to work for a major USA-based software company.

We are searching for candidates with a remarkable attitude towards people and customer relationships. We are looking for passionate individuals who would like to be part of this fun, exceptional team. We require that every employee bring value to the team and work together with an enthusiastic, can-do attitude to accomplish our collective goals. We have an extraordinary culture and are looking for individuals who positively complement our team and are looking for a great opportunity for personal and professional growth.

The right candidate is an excellent communicator with an excellent American English accent. He or she should possess excellent oral, presentation, and written communication skills. The candidate must be able to handle various challenges with the ability to solve them and thus, possess the ability to think outside the box within a dynamic and fast-paced work environment.

The candidate must be willing to work USA-based hours, Monday through Friday.

Requirements

• Minimum of 3 months of experience in technical support, customer service, or customer relationship management, preferably in software.
• Experience in dealing with USA-based business customers.
• Excellent knowledge of IT services and experience in international marketing is an added advantage.
• Should possess excellent skills in account handling and client relationship building.
• Great team player.
• Strong communication and organizational skills.
• The ability to multi-task is critical.
• Exceptional listening, problem-solving, and follow-through skills.

Required Candidate profile

You are a highly driven and hard-working individual looking to advance your skills and career in a fast-growing mid-sized company.

You don’t want to be “just another face” at some huge company—you want to be truly recognized for your ability and hard work.

You want to feel like part of a high-performance team and get advancements and bonuses based on your merits and ability. And most importantly, you want to get paid well and have fun in the process.