JOB DESCRIPTION
Are you a Superstar Sales Head or Sales Director that is driven to exceed and feel held-back at your present organization? Tired of doing the same old thing and really want to grow with an organization? Looking to really advance your career working on highly visible and strategic projects? Wanting to be recognized for your capabilities? Thrive on cutting-edge technology? And, get paid well in the process? If you are ready to take your career to the next level, read on.
Highlands markets the next generation in engineering software for a large US-based client. For additional information about Highlands, visit www.highlands.in
Role/Purpose
Responsible for managing Call Center Operations. This role takes responsibility for the operational management of all Sales and Support Call Center activities. You will lead teams of sales associates, team leads, technical support engineers to drive sales revenue, improve customer experience, increase productivity and maintain service levels.
Key Responsibilities
- Drive multiple sales teams to achieve and exceed sales and retention targets in relation to volume, sales conversion, customer satisfaction and quality performance measures
- Actively develops sales and support staff individuals and teams through mentoring and coaching
- Identifies individual strengths of team members and actively fosters career advancement
- Prepares call center performance reports by collecting, analyzing and summarizing data and trends in terms of KPI delivery and operational effectiveness of the call center
- Introduce and supervise the use of best practice process methodologies to improve results
- Day to day performance management in the call for speed, efficiency, sales and quality
- Additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employees; and effective conflict resolution
Requirements
- Seasoned professional with overall 5+ years of experience in sales, with minimum of 3 years managing international sales call center
- Candidates managing outbound software sales process will be preferred
- History of meeting and exceeding sales quotas
- Comfortable working US SHIFT / NIGHT SHIFT
- Passion in training and development of staff
- High performance orientation and manage team performance effectively
- Experience in handling global customers and highly customer oriented
- Presents ideas clearly and concisely in verbal and written communications
- Open to new ways to accomplish work and demonstrates flexibility in adapting to change
- Anticipates, takes mitigating steps to avoid, and quickly resolves issues that occur
Candidate Profile
You are a highly driven and hard-working individual looking to advance your skills and career in a fast growing mid-sized company.
You don’t want to be “just another face” at some huge company–but be truly recognized for your ability and hard work.
You want to manage high-performance teams, and (most importantly) get paid well and have fun in the process.
About Company
Highlands, located in Noida, Sector 62, offers its employees the best work environment, fun and rewarding culture, benefits, and career growth opportunities that empower them to meet their full potential.
Since 2004, Highlands has been a software development innovator providing full-cycle high quality services to its customers worldwide. Highlands is expert in development, customization, and integration of complex software solutions offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.
Role: Manager – US outbound sales – Software Sales (US/night shift)
Salary: Not Disclosed by Recruiter
Industry: Software Product
Department: Enterprise & B2B Sales
Role Category: Sales Head (B2B)
Employment Type: Full Time, Permanent