JOB DESCRIPTION
Are you a Customer Success Manager Superstar? Looking to really advance your career working on a highly visible and strategic project? Wanting to be recognized for your customer service capabilities? Thrive on cutting-edge technology? And, get paid well in the process? If you are ready to take your career to the next level, read on.
Highlands is developing, marketing, and supporting the next generation in software for a major US-based client. Since 2004, Highlands continues to develop and market state-of-the-art software for global markets. For additional information about Highlands, visit www.highlands.in
Role/Purpose
We are currently looking to hire several Customer Success Manager to work in a Business Development Department for a USA-based software company.
The right candidate is an excellent communicator, with keen understanding of the importance of maintaining the relationship with the customer and has proven ability to handle customer queries through email and phone calls. The right person also has a keen eye for new opportunities and pass existing clients to the sales department for additional up-selling opportunities. Key responsibilities will include improving customer satisfaction by regularly follow-up calling and emailing existing corporate clients.
A qualified candidate should possess excellent skills in oral, presentation, and written communication. The candidate needs to handle various challenges with an ability to solve them and thus possess ability to think outside of the box within a dynamic and fast paced work environment.
Candidate must be willing to work USA-based hours.
Requirements
- Minimum of 3 years in customer support preferably in software
- Excellent knowledge of the Windows computers and experience of international marketing is an added advantage
- Experience in handling customer service team
- High performance orientation and manage team performance effectively
- Experience in handling global customers and highly customer oriented
- Great team player
- Should possess excellent skills for client relationship building
- Strong communication and organizational skills
- The ability to multi-task is critical
- Exceptional listening, problem solving, and follow through skills
- Fluent written and spoken English
- Comfortable working US SHIFT / NIGHT SHIFT
Desired Candidate Profile
You are a highly-driven and hard-working individual looking to advance your skills and career in a fast growing mid-sized company.
You don’t want to be “just another face” at some huge company–but be truly recognized for your ability and hard work.
You want to feel as part of a high-performance team, and get advancements and bonuses based upon your merits and ability. And, (most importantly) get paid well and have fun in the process.
Role: Customer Success Manager – USA Corporation
Salary: Not Disclosed by Recruiter
Industry: Software Product
Department: Customer Success, Service & Operations – Other
Role Category: Customer Success, Service & Operations – Other
Employment Type: Full Time, Permanent